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Shipping & Returns

About returns ?

If you wish to return the item, please contact us within 5 days after the item arrives.

After the deadline, if there is something wrong with us, or if the product is returned at your convenience.

Please note that we cannot accept returns for any of these cases.

Due to the nature of the product, we do not accept returns due to customer's convenience.

・ Wrong shipping product

・ Damage to the product

We will only return or exchange if any of the above applies.

* Items that have been thawed, processed, or opened after receipt are not eligible for return.

Delivery will be delivered by Sagawa Express.

Please note that shipping charges will be incurred in addition to the product price.

Same-day shipping Orders received within the reception time will be shipped on the same day for frozen products and payment methods of credit card payment or cash on delivery.


Fresh Arabian pita bread will be shipped as soon as the product is manufactured. (Monday / Wednesday / Friday production)

Goods will arrive the day after shipping

For orders / product shipping / inquiries / returns / exchanges during the holiday period, please contact us.

It will be handled on the next business day.

Please check the business day calendar and new information regarding our holiday period.

The arrival date varies depending on the delivery area, so please check when ordering.

Orders placed on our holidays will arrive on Tuesday at the earliest.

* Hokkaido, Kyushu, Okinawa, and other remote islands will arrive on the shortest Wednesday.

Please note that the shipping company and our company are not responsible for any delays due to traffic conditions regarding delivery.

Orders placed outside the same-day shipping hours will be handled the next business day.

Same-day shipping Reception time: Limited to reception by 15:00.

(Cannot ship on Sundays)

We accept online orders 24 hours a day.

About consumption tax


In addition to the product price, consumption tax and shipping fee, and in the case of cash on delivery, a handling fee will be charged.

Shipping Policy

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